Refund Policy
HoHeit Product Guarantee
We stand behind the quality of all HoHeit products.
Each item is carefully crafted and goes through quality control. However, if you receive a defective, damaged, or incorrect item, we will make it right with a replacement, refund, or appropriate solution.
Please note that this guarantee does not cover normal wear and tear.
If you have any concerns, please contact us at hoheit.jpn@gmail.com.
Refunds & Cancellations
All sales are final.
We are unable to cancel or modify orders once they have been placed. Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives with an issue, please contact us as soon as possible.
If the item itself is damaged, defective, missing, or incorrect, we will arrange a replacement, refund, or appropriate resolution.
If the issue is related to shipping damage, please contact the shipping carrier directly to file a claim.
Contact
For any questions or assistance, please contact us at:
To help us assist you quickly, please include your order details (name, order number, date of purchase, etc.).