Contact

Contact HoHeit

For general enquiries, order support or requests for seller information under Japan’s Act on Specified Commercial Transactions, use the contact form below or email hoheit.jpn@gmail.com.

For order enquiries, include your name, order number and a clear description of the issue. Photographs may be included where an item or parcel is damaged.

Do not send full card numbers, passwords or other sensitive payment information.

We aim to respond as soon as possible. Requests for the seller’s legal name, business address or telephone number made before purchase will be answered without delay.

Before contacting us, you may find an immediate answer in our FAQ, Shipping Policy or Return and Refund Policy.